Terms and Conditions for Website Development and Web Hosting Services
1. Scope of Services
1.1 Services
Arrowhead VIP (“Provider”) offers website development, web hosting, website maintenance, website security, and related digital services to clients (“Client”) according to the terms and conditions outlined in this Agreement.
1.2 Service Plans
Provider offers multiple service plans. The features, pricing, and inclusions of each plan are described on the Provider’s website, proposal, invoice, or service agreement at the time of purchase.
1.3 Starter Pack
The Starter Pack includes professional website development together with web hosting, website maintenance, and website security.
The Starter Pack includes only the services specifically listed in the selected proposal or service agreement. Additional work, including content updates, feature enhancements, additional pages, design revisions beyond the agreed scope, or other requested services may require a separate quotation.
1.4 VIP Plan
The VIP Plan includes professional website development together with web hosting, website maintenance, website security, routine content updates, and high priority support.
Services included in the VIP Plan remain active only while the annual subscription is current. Any additional services not specifically included in the selected plan may be quoted separately.
2. Payment and Fees
2.1 Payment Agreement
Client agrees to pay all fees as outlined in the proposal, invoice, or service agreement provided by Provider.
2.2 Payment Schedule
Payments must follow the agreed payment schedule. Failure to make payment by the due date may result in suspension or termination of development work, hosting services, maintenance, security services, or any other services until payment has been received.
Hosting subscriptions are billed in advance and must be renewed before their expiration date to avoid service interruption.
2.3 No Refund Policy
All payments made to Provider are non refundable except where required by applicable law.
Upon receipt of payment, Provider immediately allocates professional time, project planning, development resources, server infrastructure, software licensing, maintenance services, and security resources specifically for the Client. Because these resources are committed immediately and cannot be recovered, payments cannot be refunded once services have commenced.
Digital services are considered delivered once Provider has performed any of the following:
- allocated project time or technical resources
- begun consultation, planning, design, or website development
- created hosting accounts or server space
- configured maintenance or security services
- reserved project capacity
- initiated website migration, deployment, or related technical work
Refunds will not be issued due to:
- change of mind
- business closure
- project delays caused by Client
- failure to provide required content, information, approvals, or access credentials
- cancellation requested by Client
- failure to use hosting services
- transferring services to another provider
Clients are encouraged to review all project details before submitting payment.
2.4 Pricing Guarantee
Provider guarantees that the Client’s subscription price will remain unchanged for the first two consecutive years from the initial subscription date, provided the subscription remains active and renewals are paid on or before the renewal date.
This pricing guarantee applies only to uninterrupted subscriptions.
If a subscription expires, is cancelled, or remains unpaid beyond the applicable renewal period, the pricing guarantee immediately becomes void.
2.5 Future Pricing
After the initial two year pricing guarantee, Provider reserves the right to modify subscription pricing to reflect changes in operating expenses, software licensing, hosting infrastructure, cybersecurity requirements, inflation, or improvements to the services provided.
Any pricing adjustments will apply only to future renewal periods. Clients will receive advance notice before any updated pricing takes effect.
2.6 Content Updates
Content updates included with eligible service plans are intended for routine website maintenance, including text changes, image replacements, business information updates, and similar minor website modifications.
Content updates do not include new website development, additional pages beyond the original project scope, custom programming, third party integrations, branding, logo design, copywriting, photography, videography, search engine optimization campaigns, or other substantial project work unless otherwise agreed upon in writing.
Provider reserves the right to determine whether a requested change qualifies as a routine content update or constitutes a separate development project.
3. Project Delivery and Client Responsibilities
3.1 Client Responsibilities
Client agrees to provide all requested materials, including text, images, branding assets, access credentials, approvals, and other information necessary to complete the project.
Provider is not responsible for delays resulting from incomplete or delayed submissions by the Client.
3.2 Client Delays
If required materials are not provided within a reasonable timeframe, Provider may pause work until all required information has been received.
Project delays caused by the Client do not qualify for refunds or subscription extensions.
3.3 Project Completion
A project shall be considered delivered when any of the following occurs:
- a working draft or staging website is provided
- website files are uploaded to the hosting environment
- hosting access is activated
- login credentials are delivered
- the completed website is made available for review or publication
Delivery may occur in phases. Drafts, staging environments, previews, demonstrations, and partially completed work constitute delivery for purposes of this Agreement.
4. Intellectual Property
4.1 Ownership
Upon full payment of all outstanding balances, Client shall own the intellectual property rights to the completed website design and original content created specifically for the project.
Ownership does not include third party software, premium themes, plugins, fonts, stock photography, hosting infrastructure, proprietary systems, or licensed software used in providing the services.
4.2 License
Provider grants Client a non exclusive, non transferable license to use any licensed materials included in the project only as permitted by their respective licenses.
5. Confidentiality
5.1 Confidential Information
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement.
5.2 Exceptions
Confidentiality obligations do not apply to information that is publicly available or lawfully obtained from another source.
6. Termination
6.1 Termination by Client
Client may terminate services by providing written notice.
Client remains responsible for payment of all work completed and services already provided. No refunds will be issued for completed work, active subscriptions, allocated hosting resources, or prepaid services.
6.2 Termination by Provider
Provider may suspend or terminate services if Client breaches this Agreement, violates applicable laws, engages in abusive behavior, or fails to make required payments.
Any unpaid balances shall remain immediately due.
7. Limitation of Liability
7.1 Indirect Damages
Provider shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use or inability to use the services.
7.2 Maximum Liability
Provider’s maximum liability for any claim arising from this Agreement shall not exceed the total amount paid by Client during the twelve months immediately preceding the claim.
8. Governing Law and Dispute Resolution
8.1 Governing Law
This Agreement shall be governed by and interpreted under the laws of the Republic of the Philippines without regard to conflict of law principles.
8.2 Dispute Resolution
Any dispute arising from this Agreement shall first be resolved through good faith negotiation between the parties.
If a resolution cannot be reached, the dispute shall be submitted exclusively to binding arbitration administered by the Philippine Dispute Resolution Center, Inc. (PDRCI). The arbitration shall be conducted in English, and the arbitrator’s decision shall be final and binding.
9. Acceptance of Terms
By submitting payment, the Client confirms that:
- they have read and understood this Agreement
- they agree to these Terms and Conditions
- they understand the differences between the available service plans
- they understand that service begins immediately upon payment
- they agree to the no refund policy for digital services
- they understand that hosting subscriptions are prepaid
- they understand that drafts, staging environments, and work in progress constitute service delivery
- they understand that subscription pricing is guaranteed for two consecutive years provided service remains uninterrupted
- they understand that future subscription pricing may change after the pricing guarantee period
- they understand that additional work outside the selected service plan may require additional fees
10. Contact Information
If you have any questions regarding these Terms and Conditions, please contact:
Arrowhead VIP
Email: info@arrowhead.vip