Terms and Conditions for Web Development and Web Hosting Services

 

1. Scope of Services

1.1 Arrowhead VIP (“Provider”) offers web development and web hosting services to clients (“Client”) according to the terms and conditions outlined herein.

1.2 Web Development
Provider will design, develop, and deliver a custom website based on the Client’s specifications and requirements. Work begins immediately once payment is received, as time, planning, and resources are allocated upon order.

1.3 Web Hosting
Provider will host the Client’s website on its servers, ensuring reliable and secure access to the website. Hosting is provided on a prepaid subscription basis. Hosting access begins once payment is confirmed.

2. Payment and Fees

2.1 Payment Agreement
Client agrees to pay the fees for the services as outlined in the proposal or agreement provided by Provider.

2.2 Payment Schedule
Payments must follow the schedule listed in the agreement. If payments are missed or delayed, services may be paused or discontinued until payment is received. This includes both hosting and development work.

2.3 No Refund Policy
All payments are nonrefundable unless otherwise stated in this agreement or required by law. This applies to both one time services and ongoing hosting subscriptions. By submitting payment, the Client confirms they understand and accept this no refund policy.

Digital services are considered delivered when Provider:

  • allocates time and resources to the project

  • begins design, planning, or development work

  • creates hosting access or server allocation

  • reserves capacity for the project

  • sets up hosting or server environment

Client acknowledges that web development and hosting are digital services involving nonrecoverable work, and refunds are not provided due to:

  • change of mind

  • project delays caused by Client

  • incomplete asset submission by Client

  • termination requested by Client

  • failure to use hosting

To avoid misunderstandings, Clients are encouraged to review all project details and ask questions before submitting payment.

3. Project Delivery and Client Responsibilities

3.1 Client Delays
If the Client fails to provide required materials (such as content, logos, images, or access credentials), Provider may pause work until materials are received. Delays caused by Client do not qualify for refunds.

3.2 Project Completion
A project is considered delivered when:

  • a working draft or staging site is provided

  • access credentials are sent

  • website files are uploaded to the server

  • hosting access is provided

Delivery may occur in phases. The Client agrees that partial delivery, drafts, mockups, and staging versions represent service delivery for the purpose of the no refund policy.

4. Intellectual Property

4.1 Ownership
Upon full payment of all fees, the Client shall own the intellectual property rights to the website content and design, excluding any third party materials or proprietary software used by Provider.

4.2 License
Provider grants the Client a non exclusive, non transferable license to use the website and its content for the purposes intended.

5. Confidentiality

5.1 Confidential Information
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement.

5.2 Exceptions
Confidentiality obligations do not apply to information that is publicly available or becomes known to the receiving party through lawful means.

6. Termination

6.1 Termination by Client
Client may terminate the agreement by providing written notice to Provider. Upon termination, Client shall pay any outstanding fees for services rendered. No refunds will be given for work already completed or hosting time already allocated.

6.2 Termination by Provider
Provider may terminate the agreement if Client breaches any material term or condition. In such cases, Client shall remain liable for any unpaid fees and costs incurred up to the termination date.

7. Limitation of Liability

7.1 Indirect Damages
Provider shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the services provided.

7.2 Maximum Liability
Provider’s maximum liability for any claim arising out of or related to the services shall not exceed the total fees paid by Client to Provider under this agreement.

8. Governing Law and Dispute Resolution

8.1 Governing Law
This Agreement is governed by and shall be construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

8.2 Dispute Resolution
Any dispute arising out of or relating to this Agreement shall be resolved exclusively through binding arbitration administered by the Philippine Dispute Resolution Center, Inc. (PDRCI). The arbitration shall be conducted in English. The decision of the arbitrator shall be final and binding on the parties.

9. Acceptance of Terms

By submitting payment, the Client confirms:

  • they have read and understood this Agreement

  • they agree to a no refund policy for digital services

  • they accept that service delivery begins immediately

  • they accept hosting is prepaid whether or not used

  • they accept that drafts, staging work, and progress represent delivery

10. Contact Information

If you have any questions about these terms and conditions, please contact us at:
info@arrowhead.vip